FAQs

Lead Generators + Sales Sequences

Here are some commonly asked questions about this topic.

How can I make my call-to-action (CTA) more compelling?

Focus on clearly articulating the value and benefit the potential customer will receive from booking with you. Use action-oriented language to ensure the CTA stands out visually on your webpage.

Creating a compelling call-to-action (CTA) is crucial for converting visitors into leads or customers. 

Here are strategies to make your CTA more effective:

  1. Use Action-Oriented Language: Start with a verb that prompts action, such as "Subscribe," "Download," "Join," or "Start." This makes it clear what action you want the user to take.
  2. Create a Sense of Urgency: Incorporate time-sensitive language to encourage users to act now rather than later. Phrases like "Offer ends soon," "Limited availability," or "Act now" can increase the likelihood of immediate action.
  3. Offer Value: Make sure your CTA communicates the value or benefit the user will receive by taking action. Instead of a generic "Click here," opt for something more specific like "Get your free ebook today" or "Start your free trial."
  4. Make It Visually Striking: Your CTA should stand out visually from the rest of your webpage or marketing material. Use contrasting colors, bold fonts, or buttons to draw attention.
  5. Keep It Short and Sweet: A concise CTA is more effective. Aim for no more than five words where possible. The quicker a user can read and understand your CTA, the better.
  6. Place It Strategically: Position your CTA where it's most likely to catch the user's eye, and after you've provided enough information, persuade them to take action. Typical placements include above the fold on a webpage, at the end of a blog post, or within an email.
  7. Test and Optimize: Experiment with different versions of your CTA to see what works best. A/B testing can help identify which variations of your CTA text, design, or placement generate the highest conversion rates.
  8. Use Numbers When Possible: Including numbers can increase specificity and credibility. For example, "Join over 10,000 subscribers" is more compelling than "Join our newsletter."
  9. Leverage Social Proof: Incorporating social proof, such as testimonials or user counts, next to your CTA can enhance its effectiveness by building trust.
  10. Personalize Where Possible: Personalizing the CTA based on the user's behavior or demographic information can significantly increase click-through rates. For example, "Start watching" could become "Resume watching" for users who have previously engaged with video content.
  11. Limit Options: Too many choices can overwhelm users and dilute the impact of your CTA. Aim to have a singular, focused action you want users to take.

Implementing these strategies can transform your CTAs from overlooked links to powerful conversion tools. A compelling CTA aims to grab attention and encourage action that benefits both the user and your business.

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What is a lead generator, and why is it important?

A lead generator is a tool or strategy used to attract potential customers and gather their contact information. It's crucial because it starts the process of converting interested parties into paying customers by capturing their attention and encouraging them to engage further with your brand.

A lead generator is a marketing tool or strategy designed to attract potential customers (leads) and collect their contact information, such as names, email addresses, or phone numbers. 

It typically involves offering something of value—such as an ebook, webinar, free trial, or consultation—in exchange for the user's contact details. The primary goal is to create a pool of individuals who have expressed interest in your products, services, or content, indicating they are potential customers.

Lead generators are crucial for several reasons:

  1. Builds Your Marketing Database: It helps grow a database of prospects who have shown interest in your brand or offerings, giving you a direct line to communicate with them.
  2. Increases Brand Awareness: By offering valuable content or services, you raise your brand's awareness among potential customers, laying the groundwork for future interactions.
  3. Facilitates Targeted Marketing: With detailed information about leads, you can tailor your marketing efforts to address specific needs, interests, and pain points, making your campaigns more effective.
  4. Boosts Conversion Rates: Leads generated through these means are often more qualified than those obtained via cold outreach since they've already shown interest in what you offer. This increases the likelihood of converting them into paying customers.
  5. Enables Measurable Results: Lead generation campaigns provide tangible metrics (e.g., number of downloads, sign-ups, or registrations) that help measure the effectiveness of your marketing strategies and adjust them for better performance.

A lead generator is vital for nurturing a relationship with potential customers at the start of the sales funnel. It offers a strategic way to gather insights about your audience, enabling more personalized and effective marketing efforts that drive conversions and support business growth.

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What makes a good lead generator offer?

A good lead generator offer provides clear value to your target audience, addresses their specific needs or pain points, and is perceived as desirable enough that they are willing to exchange their contact information for it.

A good lead generator offer is pivotal in attracting potential customers and initiating a relationship with them. Here are key characteristics that make a lead generator offer stand out:

  1. Relevance: The offer should be highly relevant to your target audience, addressing their specific interests, needs, or pain points. It needs to resonate with what they are searching for or require help with at the moment.
  2. Value: There must be clear, undeniable value in what you're offering. This could be in the form of unique insights, solutions to problems, or even entertainment, as long as it's something your audience perceives as beneficial.
  3. Timeliness: Your offer should be timely, tapping into current trends, seasonality, or the specific stage of the buyer's journey your potential customers are in. An offer that aligns with their current context is more likely to be attractive.
  4. Clarity: The benefits of the offer need to be immediately apparent. If potential leads have to puzzle over what the benefit is, you've likely lost their interest. Ensure that the offer is straightforward and its advantages are clear.
  5. Exclusivity: Offers that feel exclusive or limited in nature (time-bound offers, "exclusive" content, etc.) can increase perceived value and urgency, making them more appealing to your audience.
  6. Accessibility: While the offer should be valuable, it shouldn't be difficult for your audience to access. Complicated sign-up processes or having too many prerequisites can deter potential leads.
  7. Trustworthiness: The offer, and the way it's presented, should build trust. This includes transparency about what the lead is signing up for, privacy assurances regarding their data, and realistic promises about the value you're delivering.
  8. Actionable: Good lead generator offers prompt action. This could be through a compelling call-to-action (CTA) that encourages immediate engagement, such as downloading an eBook, signing up for a webinar, or accessing a free trial.
  9. Quality: The content or service offered must be of high quality. Disappointing experiences can damage your brand reputation and discourage future engagements.
  10. Alignment with Brand Values: Lastly, the offer should align with your broader brand values and messaging. Consistency strengthens your brand identity and reassures potential customers about the authenticity of your offer.

Creating a lead generator offer that embodies these qualities will significantly increase its effectiveness in capturing leads and laying the groundwork for successful relationships with potential customers.

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How does a sales sequence work with a lead generator?

A sales sequence is a series of targeted communications (usually emails) designed to nurture leads obtained through a lead generator. It aims to build trust, provide value, and guide leads towards making a purchase decision by progressively addressing their needs and interests.

A sales sequence works in tandem with a lead generator to effectively nurture and convert leads into customers. 

Here’s how the process typically unfolds:

  1. Lead Generation: The process begins with the lead generator, which attracts potential customers by offering something of value in exchange for their contact information. This could be an ebook, webinar, free trial, or any other incentive relevant to your target audience.
  2. Lead Capture: Once a visitor engages with the lead generator by providing their contact details, they become a lead. This signifies their initial interest in your offerings and marks the first step in their potential customer journey.
    Initiation of Sales Sequence: After capturing the lead, their information is used to initiate a sales sequence—a series of pre-designed communications, usually via email, specifically tailored to guide the lead through the buying process. This sequence is automated and triggered based on the action of submitting their contact information.
  3. Nurturing and Education: The sales sequence is crafted to nurture leads by providing them with valuable content, information about your products or services, answers to common questions, and insights that address their needs and challenges. The aim is to educate them and build trust, establishing your brand as a solution to their problems.
  4. Engagement and Follow-up: Throughout the sales sequence, you engage with leads by encouraging interactions, asking for feedback, and providing further personalized value. Strategic follow-ups are part of this sequence, designed to keep leads engaged and moving forward in their decision-making process.
  5. Conversion: The final goal of aligning a sales sequence with a lead generator is conversion—turning leads into paying customers. The sequence gradually intensifies the call to action, moving from educational content to more direct sales pitches, special offers, or incentives that encourage the lead to make a purchase.
  6. Analysis and Optimization: Throughout this process, the effectiveness of both the lead generator and sales sequence is continuously monitored. Insights gained from lead behavior and conversion rates are used to optimize future campaigns for better performance.

The sales sequence bridges the gap between the initial interest sparked by the lead generator and the ultimate decision to make a purchase, facilitating a smooth transition by maintaining engagement and providing value at every step of the buyer's journey.

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How long should my sales sequence be?

The length of your sales sequence can vary depending on your industry, product complexity, and sales cycle. However, a sequence typically includes 5-7 emails spread out over a few weeks to nurture leads without overwhelming them.

The optimal length of a sales sequence can vary depending on several factors including your industry, target audience, the complexity of your product or service, and your sales cycle. However, a general guideline is to aim for a series of 5-7 emails spread out over a period of 2-4 weeks. Here's a breakdown of why this range is often recommended:

  • 5-7 Emails: This number allows you sufficient touchpoints to build trust, provide value, and make your case without overwhelming your leads. The first email typically focuses on delivering value and establishing a connection. Subsequent emails can address common questions or objections, share testimonials or case studies, and gradually introduce more direct calls to action.
  • 2-4 Weeks Duration: Spacing your emails over a few weeks strikes a balance between staying top of mind and avoiding email fatigue. It gives your leads time to consume and consider the content of each email but keeps the momentum of the sequence going.

Tailoring Your Sequence

While the above provides a starting point, the best approach is to tailor your sales sequence length based on specific circumstances:

  • Sales Cycle Length: If your sales cycle is longer, due to higher-priced products or more complex solutions, consider extending the duration of your sequence to continue nurturing leads over time.
  • Lead Behavior: Monitor how leads interact with your emails. Opens, clicks, and replies can indicate interest levels and guide you in adjusting the sequence length. For highly engaged leads, a direct follow-up might be warranted sooner.
  • Content Density: Consider the amount of information you're sharing. For more complex offerings, breaking down information into more, but digestible, emails could be beneficial to avoid overwhelming your leads.
  • Feedback and Testing: Finally, use feedback and A/B testing to refine your approach. Experimenting with different sequence lengths and content strategies will help identify what resonates best with your target audience.

Adjusting your sales sequence length based on these factors ensures that you maintain engagement without pressuring your leads, ultimately guiding them towards making a purchasing decision at their own pace.

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Can I automate the sales sequence process?

Absolutely, automation is critical to managing sales sequences efficiently. Using email marketing software or CRM tools, you can automate sending your sales sequence emails based on triggers like signing up through a lead generator, ensuring timely and consistent follow-up.

Automating the sales sequence process is not only possible but also highly recommended to streamline your sales efforts, ensure consistent communication, and maximize efficiency. Automation can help you deliver the right message to the right leads at the right time without manual intervention for each step. 

Here’s how you can automate your sales sequence process:

Choosing the Right Tools

  1. CRM Software: A Customer Relationship Management (CRM) system can help you manage your leads, track interactions, and automate communications based on specific triggers or lead behavior.
  2. Email Marketing Platforms: Tools like Mailchimp, HubSpot, or ActiveCampaign specialize in email marketing automation. They allow you to create detailed email sequences that automatically send based on predefined criteria, such as when a lead signs up, engages with previous emails, or expresses interest in certain products.
  3. Marketing Automation Platforms: Comprehensive marketing automation platforms (e.g., Marketo, Salesforce Pardot) offer advanced features that integrate email automation with other marketing channels, enabling a unified approach to lead nurturing.

The Better Story Marketing OS integrates all of these systems into one affordable tool.

Setting Up Automation

  1. Segment Your Leads: Start by segmenting your leads based on relevant criteria like demographics, behavior, or where they are in the sales funnel. This ensures that the automated sales sequences are tailored to the specific needs and interests of different groups.
  2. Define the Sequence Steps: Map out the entire sales sequence, including the number of emails, the content of each email, and the timing between them. Consider different pathways within the sequence based on lead responses or interactions.
  3. Personalize Your Messages: Use personalization tokens and dynamic content within your emails to tailor the messaging to each lead. Personalization can significantly increase engagement and conversion rates.
  4. Set Triggers and Conditions: Configure your automation tool to send emails based on specific triggers, such as a lead downloading a resource or viewing a product page. You can also set conditions that stop the sequence if a lead takes a desired action, like scheduling a call.
  5. Monitor and Optimize: Once your sales sequence is automated, continuously monitor its performance. Look at metrics like open rates, click-through rates, and conversions to identify areas for improvement. Regularly update and optimize the sequence based on these insights.

Best Practices

  • Keep It Human: Even though the process is automated, your communication should feel personal and human. Avoid overly robotic language and strive to make your messages warm and engaging.
  • Respect Opt-Outs: Ensure your system honors opt-outs immediately to comply with email marketing laws and respect recipient preferences.
  • Test and Learn: Use A/B testing within your automated sequences to experiment with different subject lines, content, and calls-to-action. This approach helps you refine your strategy based on what resonates best with your audience.

Automating your sales sequence can enhance your sales efficiency, allowing your team to focus more on high-value activities like closing deals and building relationships. However, it's crucial to periodically review and adjust your sequences to ensure they remain effective over time.

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How often should I update my lead generator and sales sequence?

It is essential to regularly review and update your lead generators and sales sequences to keep them relevant and effective. Aim to assess their performance quarterly or bi-annually, making adjustments based on feedback, industry trends, and evolving customer expectations.

Regular updates to your lead generator and sales sequence are essential for maintaining their effectiveness over time. However, the frequency of these updates can vary based on several factors, including changes in your target audience, product or service offerings, industry trends, and performance metrics. 

Here’s a general guide to help you determine when to make updates:

Lead Generator Updates

  1. Performance Metrics: Regularly monitor the conversion rates and engagement levels of your lead generators. If you notice a decline in performance or if the lead quality decreases, it's time to review and update your offer, messaging, or targeting.
  2. Market and Audience Changes: Update your lead generators whenever there are significant shifts in your market, industry trends, or changes in your audience’s needs and pain points. Staying aligned with your audience ensures your offer remains relevant and compelling.
  3. Product or Service Updates: Whenever you launch new features, products, or services, or make significant changes to existing ones, update your lead generators to reflect these enhancements. This keeps your value proposition fresh and exciting.
  4. Competitive Landscape: Keep an eye on your competitors’ lead generation strategies. If they introduce new offers or tactics that are resonating with your shared audience, consider updating your lead generators to stay competitive.

Sales Sequence Updates

  1. Engagement Metrics: Analyze open rates, click-through rates, and conversion rates for each email in your sales sequence. Low engagement at any stage indicates a need for revision, whether it’s updating the content, the call-to-action, or the timing between emails.
  2. Feedback and Sales Insights: Pay attention to feedback from leads and insights from your sales team. They can provide valuable information on which parts of the sequence are working well and which parts may be causing prospects to disengage.
  3. Sales Cycle Adjustments: If there are changes in your average sales cycle length—whether it's getting shorter or longer—your sales sequence should be adjusted accordingly to match the pace at which your leads move towards a decision.
  4. Technological Advances: The introduction of new marketing tools or advancements in email marketing software can offer new opportunities for personalization, segmentation, and automation. Regularly updating your sequences to leverage these technologies can enhance their effectiveness.

General Guidelines

  • Quarterly Reviews: At a minimum, review your lead generators and sales sequences every quarter. This allows you to respond to any gradual shifts in performance or audience behavior.
  • Semi-Annual Deep Dives: Conduct more thorough reviews and updates twice a year. This involves a deeper analysis of performance data, revisiting buyer personas, and possibly experimenting with entirely new strategies or offers.
  • Continuous A/B Testing: Implement a culture of continuous A/B testing within your marketing efforts. Regular testing of different elements of your lead generators and sales sequences can provide ongoing insights, allowing you to make incremental improvements over time.

Updating your lead generators and sales sequences is an ongoing process that requires attention to detail and responsiveness to data. By staying proactive and making adjustments based on performance and market dynamics, you can ensure that your marketing efforts remain effective and efficient.

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How do I measure the success of my lead generator and sales sequence?

Success can be measured by tracking metrics such as the number of leads generated, conversion rate (the percentage of leads who become customers), open and click-through rates of emails in your sales sequence, and overall ROI of the campaign.

Measuring the success of your lead generator and sales sequence involves tracking a combination of metrics that reflect both the quantity and quality of the leads generated, as well as how effectively those leads are moved through the sales funnel. 

Here's how you can approach this:

For Lead Generators

  1. Conversion Rate: This measures the percentage of visitors who take the desired action (e.g., filling out a form, downloading a whitepaper) divided by the total number of visitors to your lead generation page. A high conversion rate indicates your offer is compelling and relevant to your audience.
  2. Cost per Lead (CPL): Calculate the total cost of your lead generation campaign divided by the number of leads it generated. This helps assess the financial efficiency of your lead generator.
  3. Lead Quality: Assess the quality of leads by monitoring their progression through the sales funnel. High-quality leads are more likely to advance to sales-qualified stages. You can measure this through engagement scores, which account for actions like email opens, clicks, and content downloads.
  4. Source Efficiency: Identify which channels (social media, email marketing, SEO, etc.) are driving the most valuable leads. This helps allocate your budget and efforts more effectively.

For Sales Sequences

  1. Email Engagement Metrics: Track open rates, click-through rates (CTR), and response rates for each email in your sequence. These metrics gauge the interest and engagement of your leads with your content.
  2. Progression Through Sales Funnel: Monitor how leads move through different stages of your sales funnel post-engagement with your sales sequence. Key stages include becoming a marketing-qualified lead (MQL), a sales-qualified lead (SQL), and ultimately a customer.
  3. Conversion Rate to Sale: This is the percentage of leads who eventually make a purchase after entering your sales sequence. It directly measures the effectiveness of your sequence in driving sales.
  4. Drop-off Points: Identify at which email or stage leads tend to disengage or drop out of your sales sequence. This can highlight areas for improvement in your sequence.
  5. Return on Investment (ROI): Calculate the ROI by comparing the revenue generated from converted leads against the cost of running your lead generation and sales sequence campaigns. This provides a big-picture view of the campaign's financial success.
  6. A/B Testing Results: If you conduct A/B testing on different elements of your sales sequence (subject lines, content, timing), measure which versions perform better to continuously optimize your approach.

To effectively measure these metrics, ensure you have the right tools and systems in place (CRM software, email marketing platform, analytics tools) to track and analyze data. The Better Story Marketing OS integrates all of these systems into one affordable tool.

Regularly reviewing these metrics allows you to iterate and improve your strategies for better performance over time.

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What’s the best way to follow up with leads who don’t respond to the initial sales sequence?

Consider segmenting these leads into a separate list for a re-engagement campaign. This can include a mix of follow-up emails, special offers, or surveys to understand their lack of response, aiming to reignite their interest.

Following up with leads who don't respond to the initial sales sequence requires a thoughtful, strategic approach to re-engage them without being intrusive. 

Here are several effective strategies:

  1. Segment Your Non-Responders: First, segment these leads based on their actions (or lack thereof) and any other relevant data you have. This might include how they were acquired, their interests, or their stage in the buying process. Tailoring your follow-up to the specific segment increases relevancy and engagement.
  2. Optimize Your Timing: Sometimes, timing can be everything. If your initial sequence was sent during a busy season or amidst a crisis, leads might not have had the chance to engage. Wait a bit—typically a few weeks—and try reaching out again when they might be more receptive.
  3. Provide Additional Value: In your follow-up, offer something new and valuable that wasn't part of your initial sequence. This could be an insightful whitepaper, an invitation to a webinar, or an exclusive discount. The key is to provide value that incentivizes them to engage without requiring a purchase immediately.
  4. Personalize Your Approach: Use any information you have about the lead to personalize your follow-up. Addressing them by name, referencing their specific interests or past interactions, and tailoring the message to their perceived needs can significantly increase response rates.
  5. Use Different Channels: If emails aren’t getting responses, consider reaching out through different channels. Social media, direct mail, SMS, or even a phone call can catch their attention in ways that email might not. Ensure the channel is appropriate based on their preferences and your relationship.
  6. Ask for Feedback: Sometimes, a direct approach works best. Asking non-responders for feedback on why they didn’t engage with your initial sequence can provide valuable insights for optimization and might even rekindle their interest.
  7. Lower the Commitment Barrier: Your initial call to action might have been too high of a commitment for some leads. Offer a lower-stakes engagement, such as watching a short video or reading a blog post, to gently nurture them back into your sales funnel.
  8. Introduce Scarcity or Urgency: If appropriate, introducing an element of scarcity (limited availability) or urgency (time-sensitive offers) can prompt action. However, use this technique judiciously to avoid appearing manipulative.
  9. Re-evaluate and Cleanse Your List: Regularly assess the quality of your lead list. If someone consistently does not engage despite varied and repeated attempts, it might be time to cleanse them from your active follow-up list to focus resources on more promising leads.
  10. Continuous Testing and Learning: Finally, continually test different follow-up strategies and messages to see what works best for your audience. Keep track of your efforts and adjust based on what you learn about your leads' preferences and behaviors.

Persistence is key in follow-ups, but it’s equally important to respect your leads’ preferences and signals. Striking the right balance between persistent and respectful is essential for re-engaging non-responders effectively.

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